SMS Partner Support Officer
ECOM is a world-leading soft commodity services group specialising in coffee, cocoa, and cotton with operations in over 40 countries and 6000 employees. With 175 years of market experience, ECOM is committed to sustainable and socially responsible leadership within the soft commodities industry. ECOM’s global operations rely on extensive knowledge and experience in supply chain traceability, risk management and client focused distribution to create a valuable and sustainable supply chain, starting from the local farmers and their communities through the world’s leading product manufacturers.
The Role
SMS - Our Global Cocoa Sustainability Team based in London focus on the direction, management and collation of Cocoa sustainability projects, processes and information. The Team works closely with our Origin SMS Teams who manage the on the ground projects and collection of data/information.
In the Ivory Coast, the Team has begun to adapt to a new model where we work with our local partners to implement sustainability programs for our clients. This allows us the ability to grow faster in a challenging environment and opens the opportunity to create space for cross learning between our partners and our own staff at Zamacom.
Key Responsibilities:
Liaise with the sustainability teams of our partner exporter organisations in Ivory Coast in the development of client proposals and understanding of their implementation processes, budgeting and reporting in order to increase ECOM’s ability to respond to requests for sustainable program procurement
Monitor and verify program implementation through visits to the field with our partners' program implementation staff
Accompany clients on field visits to our partners’ programs
Support in client reporting in order to meet external deadlines and ensure the flow of required verified data in a timely manner
Manage traceability documentation for internal tracking purposes around volumes that are sourced by FOB partners on behalf of Zamacom and as part of the program directly implemented by these partners for ECOM’s clients
Support sustainability teams of both our partners and Zamacom in the development of carbon reduction and removal projects to meet objectives established in ECOM's Net Zero roadmap for cocoa as well as the implementation of action plans to be developed under CFI
Once established, support required monitoring and reporting on these projects in collaboration with ECOM's carbon team
Lead Smarter Cocoa reporting on behalf of our partners in collaboration with the Global Cocoa Sustainability Team
Lead preparation testing for both partners’ direct data and data from Zamacom programs to ensure EUDR readiness for full direct supply chain.
Work closely with the Zamacom’s SMS team in order to align sustainability vision and program goals across the various business models that make up our direct supply chain.
Skills & Experience
The successful candidate should have a minimum of 4 years relevant commercial experience within a similar role in a commodity/sustainability environment and a relevant degree or equivalent experience in an agriculture, business, sustainability. In addition, a deep understanding of ECOM’s business model and the important role our FOB partners play in our success in the face of increased client requirements and increased regulatory pressure.
A focused approach to sustainability within origin and its link to the business is important and ability to work with different stakeholders. Strong project management skills and fluent English and French is essential.
As an equal opportunities employer, the ECOM Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We promote belonging and aspire to have a diverse and inclusive workplace. We strongly encourage and welcome applicants from a wide range of backgrounds to apply and join ECOM.
- Department
- SMS Operations
- Locations
- Abidjan, Cote d'Ivoire